Shipping Policy

1. Shipping Destinations

We currently ship within the United States. We do not ship to: Hawaii, Alaska, U.S. territories, P.O. boxes, APO/FPO addresses, or internationally.

2. Jurisdictional Compliance

You are responsible for ensuring our products may be lawfully received at your delivery address. By placing an order, you confirm that receipt and use of the products at your shipping address complies with all applicable state and local laws. Clarum is not responsible for orders that cannot be delivered or that result in legal issues at your end due to local regulations. We reserve the right to refuse or cancel any order at our sole discretion.

3. Processing Time

• Crypto and confirmed payments: orders are processed and prepared for shipment within 1–2 business days of payment confirmation.
• ACH/wire payments: orders are processed within 1–2 business days after the transfer lands at our bank (typically 1–3 business days after you initiate the transfer).
• Orders placed on weekends or holidays are processed the next business day.

4. Shipping Method and Times

We ship via United States Postal Service (USPS) or a comparable carrier. Estimated transit times:

• Standard shipping: 3–5 business days
• Expedited shipping: 1–3 business days (where available)

Transit times are estimates only and are not guaranteed. Delays caused by the carrier, weather, customs, or other factors outside our control are not grounds for refund or replacement.

5. Shipping Costs

Shipping rates are calculated at checkout based on order weight and destination. Shipping fees are non-refundable.

6. Tracking

You will receive an email with a tracking number once your order ships. Allow up to 24 hours for tracking information to appear in the carrier's system.

7. Lost or Stolen Packages

Risk of loss transfers to you when the carrier accepts the package.

• If tracking shows "delivered" but you did not receive the package, file a claim with the carrier first.
• If tracking shows the package as lost in transit for more than 14 days past the estimated delivery date, contact us. We will work with the carrier and may, at our sole discretion, ship a replacement.
• We are not responsible for theft after delivery. We recommend shipping to a secure address.

8. Incorrect Address

You are responsible for providing a complete and accurate shipping address. If the package is returned to us due to an incorrect address, you must pay the reshipping cost before we send it out again. If the package is destroyed by the carrier as undeliverable, no refund or replacement will be issued.

9. Package Inspection

Inspect your package within 48 hours of delivery. If contents are damaged or incorrect, contact clarumpeps@gmail.com within 48 hours with photos. See our Refund Policy for available remedies.

10. Signatures and Discreet Packaging

All packages ship in plain, discreet packaging with no external indication of contents. Signature confirmation is available on request and may be required for higher-value orders.

11. Contact

Questions about a shipment? Email clarumpeps@gmail.com with your order details.